Privacy policy

Introduction

DM Marketing Pty Ltd, trading as FTV Skincare, values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you interact with our website, products, and services.

By using our website, you agree to the collection and use of your information in accordance with this policy. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which outline the principles for handling personal information.

1. Collection of Personal Information

We collect personal information when you:

  • Place an order on our website
  • Subscribe to our newsletter
  • Contact our customer support team
  • Participate in surveys, promotions, or competitions
  • Browse our website and interact with our content

The types of personal information we may collect include:

  • Name, address, and contact details (email, phone number)
  • Payment details (billing and shipping addresses)
  • Demographic information (postcode, preferences, interests)
  • Account details (username, password, and profile preferences)
  • Information related to customer inquiries and support interactions

We also collect non-personally identifiable information such as:

  • IP address and device information
  • Browser type and language
  • Website pages visited and time spent on each page
  • Referring website or search terms

2. Use of Personal Information

We collect and use personal information for the following purposes:

  • Order processing & fulfilment – To process your purchases, payments, and deliveries.
  • Customer support – To respond to inquiries, process returns/refunds, and provide assistance.
  • Marketing & promotions – To send promotional offers, newsletters, and product recommendations (with your consent).
  • Website improvements – To analyse user behaviour and enhance our website experience.
  • Legal & compliance – To meet legal obligations and resolve disputes.

You can opt-out of receiving marketing emails at any time by clicking the “unsubscribe” link in our emails.

3. Sharing of Personal Information

We do not sell, trade, or rent your personal information to third parties. However, we may share data with trusted third parties to assist in:

  • Order fulfilment & shipping – With logistics and delivery service providers.
  • Payment processing – With secure payment gateways (we do not store your credit card details).
  • Marketing services – With email marketing platforms for promotions (only if you have subscribed).
  • Legal & regulatory compliance – If required by law, court order, or government request

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging program.

Opt-in data and consent for text messaging will not be shared with any third-parties except for messaging partners, for the purpose of enabling and operating our text messaging program.

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

4. Security & Data Protection

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure. Security measures include:

  • SSL encryption for secure transactions
  • Restricted access to personal data for authorized personnel only
  • Regular monitoring of our security systems

Despite our best efforts, no online platform is 100% secure. If you suspect any unauthorized access to your account, please contact us immediately.

5. Cookies & Tracking Technologies

Our website uses cookies to improve user experience and website performance. Cookies are small text files stored on your device that help us:

  • Remember your preferences (e.g., saved login credentials)
  • Analyse website traffic & behaviour (Google Analytics, Meta Pixels)
  • Personalize marketing content

You can manage cookie preferences in your browser settings. Disabling cookies may affect website functionality.

6. External Links & Third-Party Sites

Our website may contain links to external websites. We do not control these third-party sites and are not responsible for their privacy policies. Please review their policies before providing personal information.

7. Accessing & Updating Your Personal Information

You have the right to:

  • Request access to your personal information
  • Correct inaccurate or outdated information
  • Withdraw consent for marketing communications

To make a request, please contact our customer service team using the details below.

8. Changes to This Privacy Policy

FTV Skincare reserves the right to update this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy regularly.

If you disagree with any changes, you should discontinue use of our website.

9. Contact Information

For any questions or concerns regarding this Privacy Policy, please contact us at:

FTV Skincare
DM Marketing Pty Ltd
2/118-122 Malcolm Road, Braeside, VIC 3195, Australia

Email: info@ftvskincare.com